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Transfer or refund a subscription payment to the correct farm account

Helpdesk
  • Updated

If a subscription payment was made to the wrong account, there are two options available to resolve this.

Option 1: Transfer the subscription

The Helpdesk team are able to move the subscription to the correct account. 
This means your subscription history and settings are preserved without needing to make a new payment.

Option 2: Refund and re-pay

If a transfer is not suitable, the incorrect payment can be refunded. 
Once the refund is processed, you can make the payment again on the correct account.

Next steps

Contact our Helpdesk team and let us know which option you prefer. 
Include the following details to help us process your request quickly:

  • The name of the farm account which has been paid
  • The name of the farm account which the subscription should be transferred to
  • The email address associated with the payment
  • The date and amount of the payment
  • If a refund is required, please provide bank account details for the refund

Users should note, that transfers of subscriptions and/or refunds are at the discretion of Overseer Ltd in accordance with the OverseerFM Terms of Use