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POLi payment system issues and alternate payment methods

Helpdesk
  • Updated

Introduction

Following issues with the bank to bank POLi payment process, we have changed our Payment Service Provider. (November 2026). 

The move to Windcave as our payment provider uses the alternate "Bank Transfer" service. This enables us to re-enable bank to bank payments within OverseerFM for most users. 

Recommended alternate payment methods

Should you find you are still unable to make payment through the software, subscriptions can also be paid by direct credit payment.  

Please make the direct credit payment of $943.00 to Overseer Ltd 12-3244-0043529-00.

When you make a payment by direct credit, please include the following details so we can ensure the right farm account is subscribed:

  1. Payment transfer confirmation
  2. Farm account details

It is crucial that you also email us at helpdesk@overseer.org.nz to let us know that you have made the payment.

What happens next

Once we receive your payment confirmation and farm account details, we will credit the payment to your account and send you an acknowledgement and your GST invoice.

Need help?

If you continue to experience issues or need help with an alternate payment method, please contact the Helpdesk for assistance.

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